In this workshop, Anki Berg talks about the prerequisites for delivering good hospitality and together we analyse which elements your business needs to gear up.
Maybe your hosting is already at a high level, but how do you make sure the rest of the business lands there too? Hospitality 2.0 isn't about smiling or that the customer is always right, it's a method to secure your business for the long term.
The workshop is aimed at those who work in the retail sector or are at the interface between the retail, hospitality and experience sectors.
